The guidelines that govern your visits, our website, and the working relationship between you and our dental team.
These terms of service explain how Urban Dental Studio works with you, both in our Clarksburg office and through our website. They cover the practical details of scheduling, payment, communication, and conduct that keep our practice running smoothly for every patient who walks through our door.
By scheduling an appointment, visiting our office, or using this website, you agree to the policies described below. We have written them in plain language on purpose, because we believe you deserve to understand exactly what you are agreeing to before you ever sit in the chair.
When you book an appointment with Urban Dental Studio, you reserve dedicated time with our hygienists and clinical team. That time is set aside specifically for you, which means last-minute changes affect our ability to care for other patients waiting for openings. These policies help us keep the schedule fair and predictable for everyone.
You can schedule online through our booking portal or by calling our office directly. We ask that new patients arrive 15 minutes early to complete intake paperwork, and we recommend confirming insurance details ahead of time so your visit stays on track.
We request at least 24 hours' notice if you need to cancel or move an appointment. Missed appointments without notice, often called "no-shows," may be subject to a fee, and repeated no-shows may affect our ability to continue holding future reserved appointment slots for you.
Our team will explain your diagnosis and recommended treatment before any work begins. You are always free to ask questions, request alternatives, or decline a recommendation, and we will respect whatever decision you make about your own care.
Arriving significantly late may mean your appointment needs to be shortened or rescheduled entirely, since it could run into the time reserved for the next patient. We will always try to accommodate you when we can.
Dental care involves real costs, and we want you to understand exactly what you owe and when before treatment begins. Our front desk team will review estimated costs with you prior to any procedure beyond a routine cleaning or exam, so there are no uncomfortable surprises after the fact.
Payment is due at time of service for any portion not covered by insurance, unless we have agreed to a different financing arrangement in advance.
Insurance estimates are estimates, not guarantees. We submit claims as a courtesy, but your insurance plan is a contract between you and your carrier, and final coverage decisions rest with them.
Flexible financing options are available for larger treatment plans. Visit our Forms & Financing page or ask our team about current plans.
Our membership plan offers an alternative for patients without traditional insurance. Details are outlined on our Membership Plan page.
Outstanding balances that go unpaid for an extended period may be sent to collections and may accrue standard late fees, as disclosed at the time of service.
This website gives you information about our team, our services, and ways to reach us, including our online booking portal. Using it comes with a few straightforward expectations on both sides.
General information about our services, hours, and location, updated as accurately as we can manage.
A secure link to our third-party booking platform for scheduling appointments online at your convenience.
Educational content through our blog and before-and-after photos on our Before & After page.
Use this site for personal, informational purposes only, not for copying, reselling, or republishing our content elsewhere.
Provide accurate information when submitting forms, booking appointments, or contacting our office so we can serve you correctly.
Avoid using this site to transmit anything unlawful, harmful, or intended to disrupt its normal operation.
Nothing on this website is medical advice or a substitute for an in-person examination. Every mouth is different, and recommendations you read online should never replace an actual conversation with our clinical team about your specific situation.
Your dental and health records are kept confidential and handled according to applicable privacy regulations. For a full explanation of how we collect, store, and protect your personal information, please review our Privacy Policy.
By providing your phone number and email, you agree that we may contact you with appointment reminders, treatment follow-ups, and occasional practice updates. You may opt out of non-essential communications at any time by letting our office know.
If you take part in our Patient Referral Program, the specific terms and rewards for that program are described on its dedicated page and apply in addition to these general terms.
We offer services for Spanish-speaking patients, detailed on our Spanish Speaking Office page, and we remain committed to accessible service as described on our Accessibility page.
We take great care in delivering safe, effective dental treatment, but, as with any medical or dental procedure, outcomes cannot be guaranteed. Urban Dental Studio is not responsible for indirect or incidental issues arising from factors outside our reasonable control, including a patient's failure to follow post-treatment instructions or disclose relevant medical history.
We may update these terms of service periodically to reflect changes in our policies, applicable law, or how we operate. Any updates will be posted on this page, and continuing to use our services or website after changes take effect means you accept the revised terms.
These terms are governed by the laws of the State of Maryland, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services will be handled under Maryland jurisdiction.
If you have questions about these terms, want clarification on a billing matter, or simply want to talk through a policy before your next appointment, reach out any time. You can call us at (240) 512-1571, visit our Contact page, or stop by our office at 23212 Brewers Tavern Way, Clarksburg, MD 20871.
A missed appointment without at least 24 hours' notice may be subject to a cancellation fee. More importantly, it takes a slot away from another patient who could have used that time. If something comes up, please call us as soon as you know, and we will do our best to rebook you quickly.
Yes. These terms cover your relationship with Urban Dental Studio broadly, including how you book and attend appointments, how we handle payment, and how you use our website and online booking tools. Our Privacy Policy covers the specifics of data handling in more detail.
No. We submit insurance claims on your behalf as a courtesy and provide our best estimate of coverage, but your insurance carrier makes the final determination. Any portion not covered by your plan remains your responsibility, as we will explain before treatment whenever possible.
Absolutely. You can opt out of non-essential text messages, emails, or calls at any time by letting our front desk know or using the unsubscribe option included in our messages. We will still contact you regarding active treatment plans and necessary clinical follow-ups.
They can, typically to reflect updated regulations or changes to how our practice operates. Whenever we update these terms, the revised version is posted on this page with no hidden changes, so you can always review the current policy before your next visit.
Call our office directly at (240) 512-1571 and ask to speak with our billing coordinator. We would rather talk through a concern and find a fair resolution than have a misunderstanding sit unresolved.
Join our family of satisfied patients with personalized dental solutions.
(240) 512-1571